Frequently Asked Questions

Everything you need to know about your DIAMOND DOTZ experience.

What is DIAMOND DOTZ and how does it relate to fashion?

DIAMOND DOTZ is the original diamond painting brand. In the fashion industry, our products allow you to create stunning, wearable art and accessories using high-quality facets that mimic the sparkle of real gems.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, but generally arrive within 10-15 business days.

Are the materials used in DIAMOND DOTZ safe and high-quality?

Absolutely. Our facets are made from premium epoxy resin and our adhesive is a proprietary, non-toxic formula. All products undergo rigorous safety testing to meet global standards.

What is your return policy for kits and accessories?

We offer a 30-day return policy for unused, unopened kits in their original packaging. If your product is defective or missing pieces, please contact our support team for a free replacement.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer wholesale opportunities for fashion retailers?

Yes, we partner with various boutiques and retailers worldwide. Please visit our Wholesale page to submit an inquiry and view our bulk pricing catalog.